سياسة الاسترجاع

Returns & Cancellation Policy

We love it when you love your furniture. In the rare event that you need to cancel or return your order, please read the following policies carefully.

Cancellation Policy (applies within 72 hrs of order being placed)

• After placing an order, you can cancel at no charge for any reason before we start working on your furniture since it's all made to order (typically after 72 hours).
• Once an order is placed, we immediately submit the order directly to our manufacturing facility, ensuring it gets into production to as quickly as possible.
• Once the warehouse receives your order, we (and thus, the customer) become financially obligated to purchase the merchandise from the warehouse; hence we cannot accept cancellations after the 72 hour window has passed.
• When you place an order, you will receive an email confirmation describing the details of your purchase. It is your responsibility to verify the accuracy of the information in the email receipt. You have 24 hours to review your confirmation and reply with any discrepancies or changes.
• To cancel an order, send an email to support@maaeda.com with your name, order number, and reason for cancelling. Unfortunately, no phone cancellations can be processed. If you cancellation request is approved, you will receive an email confirming the cancellation.

It's unlikely but what if part of my order arrives damaged?

• Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to support@maaeda.com within 24 hours of your delivery. Do not accept damaged furniture.
• Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition.
• We stand by our products. You will not be charged for the redelivery of any previously damaged products. We reserve the right to fix damaged or defective pieces at our discretion.
• Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.

What if my order doesn’t fit in my home?

• Please carefully review the dimensions of your items prior to ordering. Dimensions for most every item are available on our site for your convenience.
• Any items sent back because they do not fit are subject to the Returns Policy stated above. If an item may fit in your room, but cannot fit through a doorway, you can accept delivery and we will put you in touch with a furniture technician who may be able to disassemble and reassemble your furniture for a fee.